Yash Chauhan

Customer Success Account Manager @Konnect Insights

Delhi, IN

Acting as the primary point of contact for key client accounts, ensuring seamless communication and strong client satisfactionIdentifying upsell and cross-sell opportunities to drive steady revenue growth and account expansionCollaborating with internal teams to deliver timely, high-quality service aligned with client needsManaging end-to-end onboarding and training for new clients, helping them realize value faster and adopt solutions smoothlyResolving client concerns efficiently, maintaining high retention and long-term relationshipsOverseeing account renewals and contract negotiations to support ongoing engagement and profitabilityUnderstanding client business models and industry trends to recommend relevant, value-driven solutionsRunning quarterly business reviews (QBRs) to assess account health, align on goals, and define growth strategiesSharing client feedback with product teams to help shape roadmap priorities and improve user experience