Yash Bhatt
Customer Experience | ORM and Social Listening Professional | EX- Games24x7
- Role
- Account Director at RepIndia
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Yash Bhatt
Hello! I’m Yash Bhatt, Customer experience, ORM and Social listening Professional. With a strong background in CRM & ORM, I specialize in managing brand reputation across digital platforms, ensuring that our business is accurately represented and leaves a lasting positive impression on potential customers. Core ORM Skills: Brand Monitoring & Protection Crisis Management & Response Customer Relationship Management (CRM) Social Media Listening & Analysis Digital Media & Public Relations (PR) Review & Feedback Management Sentiment AnalysisTechnical & Analytical Skills: Data Analytics & Reporting Social Media Analytics Google Alerts & Monitoring Tools Performance Metrics & KPIsTools & Platforms: Zendesk | Konnect Insights | Meltwater | Talisma | Locobuzz | Sprinklr Ameyo | JIRA | Asana | Slack | Communication & Strategy: Crisis Communication & Damage Control Conflict Resolution & Customer Engagement Reputation Risk Assessment Stakeholder Communication & ManagementIndustry-Specific Skills (Gaming & Fantasy Sports): Gaming Industry ORM Fantasy Sports Customer Engagement Player Community ManagementBusiness Philosophy:\"When there is teamwork and collaboration, wonderful things can be achieved.\"Let’s connect and collaborate!
Experience
Account Director
Nov 2025 — Present · Mumbai, IN
Education
Nagindas Khandwala College
Bachelor of Commerce - BCom, Business/Commerce, General
2005 — 2007
J.B.Khot School No.2
SSC
1996 — 2005
Welingkar Institute of Management
PGDM, Marketing Management
2013 — 2015
Nagindas Khandwala College
Bachelor of Management Studies (BMS), Business, Management, Marketing, and Related Support Services
2007 — 2010
Skills
- Email Marketing
- Chat Support
- Teamwork
- Team Management
- Content Writing
- Operations Management
- Seeking Customer Delight
- Customer Engagement
- Online Support
- Marketing Communications
- Business Development
- Cross-Functional Coordination
- Crm
- Event Planning
- Service Delivery
- Customer Relationship Management
- Event Management
- Customer Retention
- Customer Service
- Corporate Communications
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