Yasemin E.

Regional Leader, Customer Success for Duo Security in Emea @Cisco

Leading a team of 5 Customer Success Managers (CSM) and a technical team of 5 Customer Solutions Engineers (CSE) until Feb 2023 after onboarding an Engineering Manager to co-lead the region. Currently leading the CSM team.> Leadership experience and supporting growth of the team: hiring and onboarding 4 exceptional team members in the last 10 months, promoted two CSMs to Senior CSMs.> Increasing ARR in the region by $2M in 12 months and increasing the customer health scoring by 25% through targeted campaigns.> Getting a new Customer Success program offering - Duo Quick Start - off the ground in EMEA, including planning, strategy, sales enablement.> Most recent anonymous team survey (September 2023):\"the team\'s got my back\" score of 5 out of 5 and \"I know what\'s expected of me\" 5 out of 5.