Yasemin Aykan Ulusarac
Top-Ranking Enterprise Renewals Manager @ Salesforce | Expert in Renewals, Customer Success, Relationship Building | 12+ years of account management expertise across multiple sectors.
- Role
- Sr Renewals Manager at Smartsheet
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Yasemin Aykan Ulusarac
I am a highly motivated Renewals Manager with 12+ years in account management across various industries. My expertise involves leveraging relationship-building, leadership, CRM, teamwork, communication, and strategic business planning, to improve processes and build operations that increase customer retention and business success. As Salesforce’s Enterprise Renewals Manager, I manage 400+ accounts, succeeding in securing on-time renewals, increasing customer satisfaction, boosting sales, and improving operational efficiencies. My talent for collaborating with internal and external stakeholders, mitigating renewal risks, and interfacing with customers led to my management team recognizing me as the #1 in expansion and #2 in on-time renewals out of 51 Renewal Managers. In my previous roles, I\'ve led global teams to deliver exceptional service, developed scalable processes to optimize operational efficiency, maximized cost savings through contract negotiations, and continuously exceeded customer expectations in enhancing customer satisfaction. I seek to leverage my expertise to drive customer retention, satisfaction, and success as a Principal Renewals Manager, Renewals Director, or another Sr. role in an Enablement organization.Let’s Connect!
Experience
Sr Renewals Manager
Nov 2023 — Present · Seattle, WA, US
Education
UCLA
International Trade & Commerce
2007 — 2008
UW Foster School of Business
Certificate of Marketing Management, Marketing/Marketing Management, General
2016 — 2017
Ankara University
Ankara University, International Relations
2000 — 2005
Orta Doğu Teknik Üniversitesi / Middle East Technical University
Near and Middle Eastern Studies
2005 — 2006
Skills
- International Relations
- Import
- International Business
- Commodity
- Marketing
- Strategic Planning
- Negotiation
- Registered International Mover
- Microsoft Office
- International Trade
- Writing
- Public Relations
- Business Strategy
- Market Research
- Logistics
- New Business Development
- Export
- Management
- Business Planning
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