Yarmi Patel

Optical Associate @Fyidoctors - Markham

Markham, ON, CA

Communicated effectively with patients both verbally and in writing, ensuring clarity, empathy, andprofessionalism in all interactions. Hands-on experience operating advanced diagnostic equipment including Auto-Refractor, Non-ContactTonometer (NCT), Meibography, Frequency Doubling Technology (FDT), Retinal Scanner, OCT, and VisualFields. Involved in Myopia Management, including use of Biometry and Corneal Topography. Proficient in Acuitas and Wink optical management software for clinic operations and patient care. Instructed patients on proper insertion and removal of contact lenses, ensuring comfort and safety. Delivered high-quality patient services, focusing on education, personalized care, and long-term satisfaction. Booked and confirmed eye exam appointments, managing schedules efficiently to minimize wait times andoptimize flow. Trained colleagues with the OptiKam Software that takes as worn measurements of the optical frames. Assisted patients with insurance paperwork and claims processing for both private and public providers. Maintained accurate and confidential patient records in compliance with health information privacy regulations. Supported dry eye treatment initiatives, including operation of LipiFlow therapy systems. Demonstrated strong negotiating skills, especially in resolving concerns and improving patient satisfaction. Motivated and influenced staff through positive leadership, encouragement, and consistent coaching. Trained optometry students and junior staff, fostering clinical skill development and customer care excellence. Provided low vision training and education to patients, supporting their adaptation to vision loss with tailoredsolutions.

Fyihealth group

Certification

Durham College

Diploma of Education