Yarmaine P.
Disputes & Chargeback Operations Manager @FanDuel
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WORK HISTORY
Disputes & Chargeback Operations Manager @FanDuel
Portland, OR, US
Led enterprise chargeback, fraud disputes, and recovery operations across FanDuel’s U.S. and Canadian sportsbook, casino, and fantasy products– Directed strategy, automation, and vendor management for a complex multi-processor payments ecosystem– Oversaw a team of 12 managing chargebacks and ACH returns across Visa, Mastercard, Amex, ACH, Trustly, Braintree, Nuvei, Transfund, Checkout.com, and Interchecks– Partnered in transitioning transactional traffic from Nuvei to Braintree, improving reliability and scalability– Implemented Salesforce Omni-Channel automation, reducing manual effort and improving audit readiness– Developed a Chargeback Decisioning Framework that improved dispute classification accuracy and operational efficiency– Enhanced Ethoca API alert automation, reducing refund turnaround time and minimizing preventable chargebacks– Built enterprise-grade reporting dashboards in Looker and Tableau for forecasting, KPIs, and loss visibility– Collaborated cross-functionally with Fraud, Risk, and Payments to create fraud rules and operational safeguards– Managed vendor billing, SLAs, and new product implementations across processors and payment tools– Delivered measurable impact by improving representment win rates, optimizing team efficiency, and providing FanDuel’s first payments and fraud unified view of chargeback and payments recovery performance.
EDUCATION
Portland Community College
Associate's degree, Criminal Justice and Corrections
ABOUT YARMAINE P.
I’m a strategic Payments & Operations Leader with 15+ years of experience driving operational excellence across fintech and iGaming organizations. I specialize in transforming chargeback, fraud, collections, and payment operations into scalable, compliant, and data-driven ecosystems that strengthen revenue integrity, operational efficiency, and customer trust.Key areas of expertise include:– End-to-end chargeback, dispute, and ACH management– Fraud prevention & risk mitigation using platforms such as Sift, GeoComply, and Radar– Multi-processor payment ecosystems (Visa, Mastercard, Amex, Braintree, Nuvei, Trustly, Transfund, Checkout.com)– Vendor & client relationship management– Data-driven performance monitoring, dashboards, and workflow automationI’ve led cross-functional teams and managed portfolios exceeding $50M, consistently improving recovery rates, operational efficiency, and compliance with NACHA, card network standards, and regulated gaming requirements. I thrive at the intersection of payments, risk, and operations, delivering measurable impact while building high-performing teams.Always open to connecting on topics like payments innovation, fraud prevention, fintech operations, and leadership development.
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