Yaravid Guzman

Library Assistant @Penn State University Libraries

State College, PA, US

Communication Skills- Effective communication with diverse international population who often use English as a second language - Effective communication with people of diversity in rank, from undergraduate through faculty and community members -Effective communication with library faculty and staff to maintain the smooth operation of the library - Negotiation skills with team members to accommodate changing schedules and conflicts - Negotiation skills with patrons concerning library policies and rules - Communicated professionally with librarian(s) or staff to complete several departmental projects - Knowledge how to triage incoming emails and take responsibility for proactively keeping up with work-related information Computer/Technical Skills- Expertise in Windows operation systems using several different browsers (IE, Firefox, Google Chrome)- Expertise in Sirsi/Workflows Symphony circulation software to complete patron requests and transactions - Familiarity with several software applications: Microsoft Office Suite, Adobe Suite - Familiarity with operation and troubleshooting of printers, scanners, and copiers Analytical Skills- Shelving skills in Library of Congress classification system with identifies books/maps by subject classification, sub-classification, and cutter numbers - Searching skills in electronic databases, catalogs, and journals - Reference skills in guiding patrons to appropriate data repositories (customer service skill)

Penn State University

Bachelor of Arts degree, Political Science and Government

Oakland Mills High School

High School Diploma

Atholton High School

N/A