Yarasam Siddhartha

Customer Success & Account Management | Driving Retention & Growth through Customer Journey Mapping | KPI Optimization | Strategic Client Engagement | Supply Chain & Operations

Role
Customer Success Partner at Zapcom Group Inc
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Yarasam Siddhartha

Transformed client experiences by streamlining operations for a high-value B2B and B2C…

Experience

  1. Customer Success Partner

    Zapcom Group Inc

    Apr 2025 — Present · Hyderabad, IN

    Spearheaded client success strategies for enterprise accounts, building trusted partnerships through tailored engagement and actionable insights. By aligning cross-functional teams and leveraging real-time analytics, I streamlined delivery processes, significantly reducing escalations and boosting client satisfaction. My focus on proactive feedback loops and strategic gap analysis drove sustainable growth in a dynamic tech environment.Key Contributions:• Strengthened client relationships through structured engagement rhythms• Optimized delivery workflows for seamless project execution• Amplified customer insights to inform strategic solutions

Education

  • BITSoM - BITS School of Management

    Master of Business Administration - MBA

    2023 — 2025

  • Jawaharlal Nehru Technological University

    Bachelor of Technology - BTech

    2015 — 2019

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Yarasam Siddhartha — Customer Success Partner at Zapcom Group Inc in Hyderabad, TG, IN | Unifers