Yarasam Siddhartha
Customer Success & Account Management | Driving Retention & Growth through Customer Journey Mapping | KPI Optimization | Strategic Client Engagement | Supply Chain & Operations
- Role
- Customer Success Partner at Zapcom Group Inc
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Yarasam Siddhartha
Transformed client experiences by streamlining operations for a high-value B2B and B2C…
Experience
Customer Success Partner
Apr 2025 — Present · Hyderabad, IN
Spearheaded client success strategies for enterprise accounts, building trusted partnerships through tailored engagement and actionable insights. By aligning cross-functional teams and leveraging real-time analytics, I streamlined delivery processes, significantly reducing escalations and boosting client satisfaction. My focus on proactive feedback loops and strategic gap analysis drove sustainable growth in a dynamic tech environment.Key Contributions:• Strengthened client relationships through structured engagement rhythms• Optimized delivery workflows for seamless project execution• Amplified customer insights to inform strategic solutions
Education
BITSoM - BITS School of Management
Master of Business Administration - MBA
2023 — 2025
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech
2015 — 2019
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