Yara Morales
Account Manager | Former CS Ops Program Manager & CSM | Specialized in elevating customer success, building lasting client relationships, and driving renewals | Expert in enhancing client experiences and revenue growth.
- Role
- Account Manager at ControlUp
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Yara Morales
Driven, adaptable, and passionate about delivering customer success and driving revenue growth, I bring a wealth of experience in Customer Success and Account Management. With a strong background in operations and a deep understanding of post-sale success strategies, I thrive on building relationships, exceeding quotas, and helping organizations maximize their investments.In 2024, I achieved several key milestones, including being awarded ControlUp\'s first-ever CSM of the Year, securing multiple high-value deals, and earning recognition for my dedication to renewals and uplifts. Transitioning from Customer Success to Account Management, I’ve consistently exceeded expectations—achieving above and beyond my quotas and securing long-term contracts with uplifts, ensuring customer satisfaction and business growth.My career journey is a testament to resilience and determination. From being a young mother balancing life’s challenges to pursuing higher education later in life, I\'ve always believed in leading by example—showing my daughters and granddaughter that it\'s never too late to achieve your goals.
Experience
Account Manager
Jan 2024 — Present
Being an Account Manager at ControlUp means taking on a dynamic and strategic role that focuses on building and maintaining strong customer relationships while driving revenue growth. It\'s about understanding customers\' unique needs, aligning ControlUp solutions to their goals, and ensuring long-term success. As an Account Manager, the focus is on expanding accounts through upsells, renewals, and multi-year contracts while collaborating with cross-functional teams like Customer Success, Sales, and Marketing to deliver value at every stage of the customer journey. The role requires a deep understanding of ControlUp\'s products, excellent communication skills, and a proactive approach to identifying new opportunities for growth.
Education
University of Phoenix
Undergrad, Project Management
University of Phoenix
Bachelor of Science (B.S.), Business Management
University of Phoenix
Undergrad , Cloud computing
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