Yara L.
Bilingual Spanish Cx @Patagonia
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WORK HISTORY
Bilingual Spanish Cx @Patagonia
Chicago, IL, US
Delivered personalized customer support via phone, chat, and email, ensuring a high satisfaction rate while managing dynamic inquiry volumes. Navigated CRM and software platforms, including D365, Microsoft Suite, and Salesforce, to streamline issue resolution and optimize the customer experience. Engaged in problem-solving with clients and internal teams, delivering tailored solutions aligned with Patagonia’s mission and values. Communicated fluently in English and Spanish to assist diverse customer groups, fostering trust and loyalty. Consistently met and exceeded performance metrics, maintaining professionalism during peak sales and operationalperiods.
EDUCATION
City Colleges of Chicago-Wilbur Wright College
Associate of Science - AS
Elmhurst University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
ABOUT YARA L.
I have always been determined to learn, grow, and accomplish my goals on a personal and…
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