Yara Nguyen
Product Engagement Consultant at LinkedIn
- Role
- Scaled Development Consultant at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Yara Nguyen
Your rewards in life are in direct proportion to your contribution & your service.
Experience
Scaled Development Consultant
Jul 2022 — Present · Omaha, NE, US
As a Product Engagement Consultant, I guide small business clients through the entire customer journey—delivering strategic, consultative support via chat and email to drive adoption, retention, and long-term success with LinkedIn’s premium plans.• Co-created a new follow-up process, resulting in a 15% increase in account survival and an average $130 uplift in member spend.• Led the Premium Cancellation Pilot, handling 1009+ chats with a 4.5 CSAT, generating $1.6M in incremental annualized bookings.• Produced the “Celebrating Diversity” video for AD DIBS, that was spotlighted in Lekha Doshi’s “The Engine” newsletter, and created “Women at LinkedIn” video, featuring a leadership interview with Sr. Director Lina Garcia.
Education
University of Nebraska at Omaha
Bachelor of Business Administration
2009 — 2013
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