Yaqub Mogul
Multi-site Customer Experience Manager @Nuffield Health
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WORK HISTORY
Multi-site Customer Experience Manager @Nuffield Health
Role:• Ensure that both clubs operate effectively on a day to day basis through the application of effective health and safety management• Utilized regional tools to implement effective sales strategies to drive membership growth• Weekly 1-2-1’s and Head of Department meetings to empower managers to be solution driven, to take ownership and accountability, which in turn has a positive impact on performance leading to desired results• Analyze employee satisfaction to identify development gaps so that an improvement plan can be implemented for an individual, department or senior leadership team• Analyze customer satisfaction to identify service gaps so that an improvement plan can be implemented• Focus on increasing secondary revenue that will have a positive impact on EBITDAMajor Achievements:• 2024: achieved 100% of sales budget and finished 157 memberships ahead of budget• Developed and implemented a maintenance performance tool to manage repair and service time, job satisfaction of contract provider, ensuring minimal impact on member experience • Facilitated the gym remapping project to improve space utilization, flow, minimize risk of accidents, enhance visual appearance and increase membership growth
EDUCATION
Coventry University
Bachelor's degree, Sports and Exercise
SKILLS
ABOUT YAQUB MOGUL
At Nuffield Health, my focus as a Multi-Site Customer Experience Manager and Regional Sales Lead is on empowering teams and driving membership growth through strategic sales initiatives and exemplary health and safety standards. This dual role capitalizes on my competencies in critical thinking and solution-oriented approaches, enabling our organization to surpass sales targets and foster a culture of accountability and performance excellence.Our team\'s achievements include surpassing the 2023 sales budget by 115% and fostering a competitive, positive environment that led to the successful rollout of regional strategies. My commitment to continuous improvement and customer satisfaction is reflected in our tailored service gap analyses and the implementation of improvement plans, contributing to the betterment of our member experience and the achievement of significant EBITDA growth.
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