Yaqoob David
Ai Ml Scientist @Lovehoney Group
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WORK HISTORY
Ai Ml Scientist @Lovehoney Group
Berlin, DE
Designing, building, and operating production-grade Generative AI systems serving 7 international markets. » Architected and deployed \"Care AI,\" a multilingual agentic customer service assistant with RAG pipelines, vector retrieval, and LLM-powered workflows (OpenAI, LangChain, LlamaIndex). Integrated with Salesforce for context grounding and automated ticket generation. Live in the UK, US, CA, AU, NZ, EU, and FR, reduced support workload by ~30%. Awarded the AI Leader Award for this project.» Built an AI-powered recommendation engine using agentic workflows, intent/preference detection, and vector retrieval. Achieved ~65% product-match hit rate. Led architecture, evaluation, and cloud deployment.» Designed an end-to-end LLM-powered data analysis pipeline using Ollama and Gemma 3, orchestrated with Apache Airflow, with dashboards via Apache Superset, which reduced manual analysis time by 60%.» Own the full MLOps platform: MLflow, Docker, Kubernetes, CI/CD on GCP and AWS. Responsible for deployment, monitoring, observability, and performance optimization.» Won internal hackathon for integrating AI-powered voice command capabilities into connected hardware products using speech recognition and natural language understanding.» Won hackathon for building a text-to-speech model with voice cloning, replicating the CEO\'s voice to generate AI-powered podcasts — demonstrating the potential of Generative AI to company leadership.» Drive projects independently from evaluation through PoC to production, collaborating directly with product and business stakeholders on technical trade-offs.
EDUCATION
Hochschule für Technik und Wirtschaft Berlin
Master of Arts - MA, International Business
Berlin University of Applied Sciences Berlin (BHT)
Master of Science - MSc, Data Science
Preston Institute of Management Science & Technology(PIMSAT)
Bachelor of Business Administration - BBA, Marketing & Finance
University of Sindh
Bachelor of Science - BS, Computer Science
Udacity
Data Analyst Nanodegree Program
SKILLS
ABOUT YAQOOB DAVID
AI/ML Engineer with 4+ years of experience building and operating production-grade Generative AI systems at scale. I own the full lifecycle from evaluation and PoC through deployment, monitoring, and continuous iteration.At Lovehoney Group, I built and now operate 3 AI-powered systems live across 7 international markets:A multilingual agentic customer service assistant (RAG, LLM orchestration, Salesforce integration) that reduced support workload by ~30%An AI recommendation engine with intent detection, achieving ~65% product-match hit rateAn LLM-powered data analysis pipeline (Ollama, Gemma 3, Airflow, Superset) that cut manual analysis time by 60%I work across the full stack: Python, LangChain, LangGraph, LlamaIndex, FastAPI, vector databases, embeddings, and prompt engineering deployed on GCP and AWS with Docker, Kubernetes, MLflow, and CI/CD.I\'m product-oriented, comfortable making trade-offs with engineering, product, and business stakeholders, and I care as much about reliability and observability as model performance
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