Yaping Z.

Customer Service Specialist @Enzo Life Sciences, Inc

Lyon, FR

Prepared and followed up on over 80 customized quotations within 3 months, ensuring accurate pricing and client-specific responses • Processed customer orders using Microsoft Dynamics NAV with an accuracy rate above 99% • Handled approximately 20~30 client emails per day, maintaining an average response time of under 24 hours • Promoted relevant complementary products through cross-selling, increasing average order value and customer satisfaction • Coordinated daily with logistics, finance, and the US-based team to ensure smooth and timely deliveries across European markets

Université catholique de Lyon

DELF B2, français

Esdes Business School

Master of Business Administration - MBA, Management and company strategy

Guangdong University of Finance & Economics

Bachelor of Laws - LLB, Law

Université Jean Moulin (Lyon III)

Bachelor's degree, Private Law