Yannick Wessidjam
Customer Success Engineer / Technical Support & Implementation | SaaS Onboarding | SQL, Python, APIs | Bilingual (EN/FR)
- Role
- Customer Engineer at Empower Project
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Yannick Wessidjam
I solve complex technical problems for customers while building scalable solutions that improve their experience.Over the past 6 years, I\'ve worked across customer success, technical support, and software engineering giving me a unique ability to bridge the gap between what customers need and what\'s technically possible.What I Do- Design and deliver proof-of-concept demonstrations that close enterprise deals- Build customer-facing features used by millions (geolocation app for 5M+ EBT users)- Triage, troubleshoot, and resolve technical issues across web and mobile platforms- Partner with Product and Engineering to translate customer feedback into roadmap priorities- Create documentation, knowledge bases, and training programs that enable customer self-serviceTechnical Skills: JavaScript/TypeScript, Python, React, SQL, REST APIs, Flask, MySQL, PostgreSQLIndustry Experience: SaaS, Fintech, Civic Tech, EdTechLanguages: English (native), French (bilingual)Whether I\'m conducting discovery sessions with enterprise clients, writing code to fix production bugs, or teaching AI concepts to middle schoolers, my goal is the same: make technology work better for people.Let\'s connect if you\'re looking for someone who combines technical depth with customer empathy.
Experience
Customer Engineer
Jul 2024 — Present
Joined a tight-knit team at a nonprofit startup, where I served as a customer support engineer owning support ticket workflows and building scalable backend and UI features used by thousands during high-traffic election periods- Triaged 100+ technical issues during peak election cycles, owning the full resolution lifecycle from investigation to code fix to production deployment, reducing mean time to resolution by 40%- Partnered with Product and Support teams to design workflows for payment fraud disputes; reduced resolution time from 2 weeks to 1 day, directly improving customer trust- Conducted post-election surveys with region exclusions to gather actionable client insights; packaged results into clear reports for leadership and partners, directly influencing product roadmap priorities- Authored FAQs and internal knowledge base updates to enable self-service, reducing ticket backlog and time-to-resolution by 30% while proactively maintaining user-facing documentation- Resolved over 100 schema mismatches by aligning MySQL and Postgres database structures across development and production environments, significantly improving system stability and deployment reliability- Improved accessibility and multilingual support on React Native UI by fixing dynamic layout rendering issues in Spanish, benefiting users during election mobilization efforts
Education
BloomTech
Full Stack Web Development
Brooklyn College
Master's degree, Computer Science
2019 — 2021
St. Cloud State University
Bachelor's degree, Psychology
2013
Skills
- Organizational Behavior
- Time Management
- Management
- Personality Development
- Marketing
- French
- Powerpoint
- Microsoft Excel
- Higher Education
- Youtube
- Microsoft Office
- Sales
- Video Games
- Sportswear
- Data Analysis
- Human Resources
- Psychology
- Public Speaking
- Sports
- Leadership
- Social Media
- Interpersonal Skills
- Business Intelligence
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