Yannick B.
Expert Senior Gestion Clientèle Suez Env @SUEZ
Signup · Get unlimited contacts
WORK HISTORY
Expert Senior Gestion Clientèle Suez Env @SUEZ
FR
strong points:• 25 years of experience for public utility projects in which about 15 years in capacity building of public water utilities and improvement of their commercial operations;• Strong, long-term professional expertise in NRW reduction programs (also with water meter replacement programs, DMA and AMR technology use) and Customer Services improvement, in various contexts, in France and abroad (among others, in several ACP countries)• Water companies billing systems improvement, customer database update and management;• Demonstrated skills in computer application and use of software programs;• Long experience in training and transfer of know-how to staff of water companies in developing countries• Implementation of large, successful census operations covering several hundred of thousands of customers, linked to customers databases management
EDUCATION
Centre de Formation Pierre Crussard
Hydraulique des réseaux, Exploitation des réseaux d’eau potable
EDC Paris Business School
Master's degree, Marketing GESTION
ABOUT YANNICK B.
Tout ce qui est distribué n’est pas forcément facturé. En dehors des pertes physiques il y a les pertes sur le comptage et les pertes clientèle. La règle de gestion d’un service client passe par : « relever bien facturer juste et encaisser vite ». une analyse de la gestion de vos clients est doit être régulière si l’on souhaite des améliorations de CA envisageables tout en aidant à préserver la ressource avec le souci d’amélioration du service après des consommateurs.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.