Yanna Johansen

About Yanna Johansen

Yanna is an engineering technical writer whose superpower is wrangling documentation chaos. She publishes quality work that started out as an idea on a coffee-ringed piece of paper, or a smattering of phrases on dog-eared receipts. A portfolio of work can be found at served in the military as a combat medic. While at her duty station she brought the typewritten manuals and training documents into the next century by digitizing them. A technical writer was born! Since leaving the U.S. Army over a decade ago, Yanna enjoys working in the high-technology sector writing and updating documentation.Specialties:Technical writing and communicationTemplate and tools developmentContent management administrationOrganizational growth and leadership strategiesNeeds assessment and process improvement

Experience

1. Senior Technical Writer

   Snowflake

   Jul 2023 — Present · Boston, MA, US

   Creates online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).Engages directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.Works with release engineers and dev ops to deliver weekly product updates and documentation.Collaborates with support engineers and customer success managers to help drive customer engagement and adoption.Writes knowledge-based articles and community questions.Authors and edits technical blog posts.Develops training materials, implementation guides, migration guides, best practices, and FAQs.

Education

• University of Canterbury

  Bachelor of Arts (BA), Liberal Studies

  1994 — 1998

• US Academy of Health Science - US Army

  91B and 91C - Army Diploma and Certification, Combat Medic and Nursing

  1994 — 1996

• Technical Communication Center

  Technical Writing Certificate, Professional, Technical, Business, and Scientific Writing

  2011 — 2011

• Penn State University

  BSN, Nursing

  1995 — 1999

• Thompson Institute

  Associate's degree, Computer and Information Sciences and Support Services

  1999 — 2001

Skills

• Wiki Markup
• Legal Documents
• Software Documentation
• Css
• Open Source
• Operating Systems
• Aed
• Project Management
• Framemaker 11
• Technical Writing
• Microsoft Office
• Html
• Human Resource Development
• Technical Recruiting
• Framemaker 15
• Travel Writing
• Proofreading
• Management
• Cpr Certified
• Wiki Development
• Training
• Military Operations
• Google Docs
• Quality Assurance
• Operations Management
• Software Development
• Photoshop
• Copy Editing
• Newsletters
• Linux
• Mysql
• Dita Xml