Yankee Majumder
Technical Team lead at Cognizant | IT support | Nexthink|DEX| IT Operations & End-User Experience | Agent Builder |AI enable Tech Support
- Role
- Technical Team Lead at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Yankee Majumder
I am an IT technology professional with extensive experience in IT Operations (Service Desk, End-User Computing, and Access Management), adhering to stringent security protocols.My career began in core IT support, where I managed service desk operations, access provisioning, and production support for large-scale organizations. This role strengthened my fundamentals in high-volume IT ticket processing, task management, and workload reduction for support teams through Nexthink data analysis and Digital Experience (DX) management.Currently, as Team Lead on Cognizant\'s WorkNXT platform, I oversee IT operations and process flows across 7+ OPCO and SUBOPCO company applications. My responsibilities include issue analysis, Root Cause Analysis (RCA) documentation, cross-system coordination, and implementing automation to ensure seamless business-as-usual operations.I am actively building expertise in the Nexthink DEX tool, exploring NeuroSAN multi-agent systems, and preparing for next-gen AI-enabled multi-support roles.
Experience
Technical Team Lead
Oct 2025 — Present · Kolkata, IN
Education
Rampurhat J.l vidyabhavan
HS, Higher Education/Higher Education Administration
2010 — 2012
Birbhum Institute of engineering and technology
Bachelor's degree, Information Technology
2012 — 2016
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