Yanina Vysotska
Program Manager @World Relief
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WORK HISTORY
Program Manager @World Relief
US
Manage intake and ongoing success for 500+ clients annually, ensuring timely access to housing, employment, and core services• Designed a Microsoft Forms feedback system used by 180+ clients, enabling data-driven service improvements• Resolved urgent housing crises for clients by securing emergency hotel stays and long-term housing through partnership programs and grants• Facilitated employment through resume coaching and inter-agency collaboration, leading to over 80% client placement within 2–4 weeks• Utilize Salesforce and Microsoft Dynamics to monitor service progress, submit reports, and track program KPIs• Supervise and support a diverse team, improving internal communication and team performance via monthly growth plans• Advocate for client needs in cross-departmental meetings, aligning service models with community needs and funding requirements
EDUCATION
National Pedagogical University 'M.P. Drahomanov', Kyiv
Bachelor's degree, Law
State University of Trade and Economics
Master's degree, International Law and Legal Studies
Yaroslav Mudryi National Law University
Master of Laws - LLM, Banking, Corporate, Finance, and Securities Law
ABOUT YANINA VYSOTSKA
Operations Manager with 3+ years of experience leading high-volume service delivery teams…
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