Yangzi Xu
Manager, Commercial Finance (Ops Analytics)
- Role
- Manager, Commercial Finance (Ops Analytics) at Oncourse Home Solutions
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Yangzi Xu
10+ years of experience in data analytics, reporting, digital marketing, customer acquisition and retention, customer experience, and operational analytics. Strong analytical skills with a passion for transforming data into actionable insights. Proficient in analytical tools including SQL, Tableau, Excel, Python, and Google Analytics. Broad range of digital marketing experience encompassing conversion optimization, A/B testing, SEO, paid search, and affiliate marketing. Constant learner driven by curiosity, analytical thinking, and a growth mindset dedicated to ongoing improvement.
Experience
Manager, Commercial Finance (Ops Analytics)
Mar 2022 — Present · Naperville, IL, US
Built financial models and conducted data analysis to provide recommendations and support operations decision-making for contact center.Developed KPI reporting and dashboards, increasing sales conversion rate over 10 percentage points.Assessed growth opportunities through modeling and data analysis, identifying $500K revenuepotential from utilizing in-house technicians versus third party for installation.Performed agent commission analysis and modeling to evaluate compensation plans and providerecommendations for 300+ call center agents and leadership.Contributed to contact center monthly business review reporting and presentations by providingfinancial performance analysis and evaluating key drivers to assess performance for stakeholders.
Education
Nanjing University of Aeronautics and Astronautics
Bachelor of Science, Electronic Business
2003 — 2007
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Science, Marketing Analysis
2007 — 2009
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