Yanet Cruz
Family Business
- Role
- Family Business IT Administration-dannys Sub and Pizza, Inc at Dannys
- Location
- Cape Coral, FL, US
- LinkedIn followers
- 500 followers
About Yanet Cruz
Telecommunication Engineer, 22+ years of experience in supporting/optimizing Telecommunications/LAN/WAN networks in multi-domain environments and leading software product support teams to skillfully diagnose and resolve technical/functional issues. Continual Service Improvement and Reporting Manager, monitoring SLAs and producing KPIs report. Identifying and implementing improvements to the Datacenter services. Supporting daily operational support model ITSM for Cloud, Cyber, International Services, Datacenter, and Digital Services. Developing metrics with Power Bi, Tableau, SAP Business Intelligent using BMC Remedy as a Centralized Repository tool for activities related to the Datacenter Global Factory & Service Management Center. Specialties: Extensive experience in telecommunications, technical support. ITIL v3 Foundation, Power Bi, BSM - Remedy, Business Intelligence - BMC Analytics for BSM, Smart Reporting. Able to rapidly absorb and implement new technologies and procedures. Able to communicate with and relate to people on all levels of staff and management. Ability to meet deadlines. Works well under pressure. Quality assurance.
Experience
Family Business IT Administration-dannys Sub and Pizza, Inc
Oct 2022 — Present · Cape Coral, FL, US
Focused on developing a family business, Danny’s Sub and Pizza Inc, Quality Control, establishing all IT interface, Invoices, Reports, Accounting, Finances.
Education
Universidad Tecnológica de La Habana "José Antonio Echeverría", CUJAE
Engineer, Telecommunications Engineering
1994 — 2000
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