Yancey Douris
Head of Data Operations & Incident Management @USA TODAY Co., Inc.
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WORK HISTORY
Head of Data Operations & Incident Management @USA TODAY Co., Inc.
Philadelphia, PA, US
Lead and own the Data Operations & Incident Management function, ensuring data reliability, quality, and governance across Data Engineering, AI/ML, Analytics, and Reporting teams.Designed, implemented, and currently manage a cross-functional workflow system using ServiceNow and Jira, standardizing work management across Enterprise Data Management.Developed an incident management framework, integrating ServiceNow with Google Cloud Platform (GCP) and Microsoft SQL, leading to:60% reduction in Mean Time to Acknowledge (MTTA)50% reduction in Mean Time to Resolve (MTTR)Established business-critical data monitoring, ensuring rapid detection, communication, and resolution of issues impacting revenue and reporting.Created a centralized request intake system that enables Product, B2B, Content, and Consumer Marketing teams to submit and prioritize data-related work efficiently.Lead post-incident retrospectives, reducing recurring data quality issues and enhancing long-term system reliability.
EDUCATION
Kutztown University of Pennsylvania
Bachelor's, Telecommunications/Business Management
SKILLS
ABOUT YANCEY DOURIS
Data Strategy & Operations Leader | Bridge Builder | Process ChampionThroughout my career, I’ve specialized in turning data into actionable insights, streamlining processes, and driving collaboration between data, product, and business teams. I’m not the person writing complex code, but I excel at connecting the dots—ensuring data teams, business stakeholders, and technology experts work together to build scalable, efficient, and impactful solutions.What I Bring:Process Champion – Built and optimized data operations, incident management, and workflow automation, reducing issue resolution times by 50%.Bridge Builder – Created alignment between Data Engineering, Data Quality, Data Governance, and Data Operations, improving efficiency and communication across teams.Product & Analytics Leadership – Led B2B and B2C digital products, applying data-driven insights to enhance user experience, revenue, and engagement.Strategic Problem-Solver – Partnered with engineers, analysts, and executives to translate business needs into data solutions that drive measurable impact.
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