Yana Solilova
Research Sr Specialist @JPMorganChase
Indianapolis, IN, US
EMAILS
y••••••••@jpmorgan.com
MOBILE NUMBERS
+13•••••••73
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WORK HISTORY
Mar 2017 — Present
Research Sr Specialist @JPMorganChase
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Indianapolis, IN, US
Enhanced the customer experience through researching and finalizing base ATM related customer claim processing cash outage, and ATM deposit processing diverted items. Communicated, in both written and verbal formats with the bank branches, various Retail and Centralized Transaction Operations (CTO) departments to own customer issues Start-To-Finish.
EDUCATION
1978 — 1983
Moscow State University of Transport (MIIT)
Bachelor's degree, Computer Engineering
SKILLS
InvestmentsQuality CenterAuditingStrategic Financial PlanningBusiness AnalysisCustomer SatisfactionTrainingSharepointMicrosoft ExcelMortgage BankingBankingFinancial ServicesCrmCustomer ServiceFinanceCall CentersBusiness DevelopmentAnalytical SkillsTime ManagementLeadershipManagementInsuranceFinancial PlanningMortgage LendingAnalysisRetail BankingPortfolio ManagementLoans
ABOUT YANA SOLILOVA
Financial services professional with expertise in loan processing, auditing…
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