Yana Karabach
AI Solutions Consultant @ Smartificial 🌍 | Optimizing Call Operations & CX Outcomes
- Role
- Business Strategy Manager at Smartificial
- Location
- Dover, DE, US
- LinkedIn followers
- 500 followers
About Yana Karabach
Hi there! I partner with scaling B2B companies to turn AI hype into reliable…
Experience
Business Strategy Manager
Mar 2025 — Present · PL
Smartificial is an AI solutions integrator helping call centers boost performance and efficiency with smart technologies-Implement AI-driven call routing and virtual agents that reduce manual tasks by 40%, freeing agents for high-value interactions-Integrated ML-driven dialers and adaptive routing to ensure optimal agent-customer matching and higher satisfaction rates-Help diverse industries such as fintech, insurance, telecom, and edtech optimize their call center operations through practical AI solutions- Reduced average response time (ART) by 50%, improving client SLAs and overall customer satisfaction.
Education
University of Warsaw
Bachelor's degree, Foreign Languages, Literatures, and Linguistics
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