Yamil Nieves
Senior System Engineer @Kavaliro
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WORK HISTORY
Senior System Engineer @Kavaliro
Kissimmee, FL, US
Administration• Determine root cause of issues and communicate appropriately to internal and external customers.• Develop and maintain installation, operations, and configuration procedures.• Perform daily system monitoring, verifying the integrity and availability of all hardware and software.• Perform daily backup operations, ensuring all required file systems and system data are successfullybacked up to the appropriate media, recovery tapes or disks are created, and media is recycled and sentoff site as necessary.• Apply operating system updates, patches, and configuration changes.• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.• Provide technical support after normal work hours when necessary.• Responsible for documenting the configuration of systems.Customer Service• Advise management on situations that may require additional client support or escalation.• Consistently provide excellent customer service.• Communicates to the customer the status of requests for technical assistance as well as establishesa service level expectation with them.• Follow all relevant standards and procedures.• Thoroughly document incident descriptions, activities and resolutions.Innovation• Develop and mature System Administration processes to ensure free flowing escalation andinformation within the organization.• Introduce and integrate new technologies into existing data center environment.• Design and implement highly-available hardware and software systems across multiple operatingsystems.Supported Technologies and Projects• Windows Server2008 to Windows Server 2019 upgrade / workload migration.• VMWare vSphere 5.5/6 to VMWare vSphere 7 upgrade• Nimble Storage CS200/CS500 to Nimble HF40 and Nimble with replication migration andexpansion.• Dell to hardware refresh.• Active Directory redesign and Forest Level upgrade.• DHCP Active/Active implementation• DNS for Multi-Forest redesign.
EDUCATION
University of Phoenix
Bachelor's degree
SKILLS
ABOUT YAMIL NIEVES
With over 7 years of professional experience, I specialize in IT infrastructure management, cloud environments, and automation. Currently serving as a Senior Datacenter Infrastructure Engineer at Leidos, I focus on maintaining enterprise IT systems, ensuring high performance and security. Passionate about advancing innovative technologies, I aim to align IT solutions with organizational goals while fostering collaboration and efficiency. At Leidos, I contribute to the seamless operation of hybrid cloud environments by leveraging tools like Ansible and Terraform for automation. My expertise spans VMware NSX-based SDN solutions, Linux systems, and physical networking devices, enabling secure and reliable IT infrastructure. Together with the team, we prioritize optimizing resources and driving sustainable IT operations.
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