Yamilca Diaz
Driven Project Manager | Specializing in Team Leadership & Process Improvement
- Role
- Sr Analyst at CVS Health
- Location
- Lincoln, RI, US
- LinkedIn followers
- 500 followers
About Yamilca Diaz
As a strategy-driven Leader with a strong and consistent track record of success…
Experience
Sr Analyst
Sep 2018 — Present · Lincoln, RI, US
Sr. Analyst/Project Manager; September 2018 – Present; CVSAs a Senior Analyst and Project Manager at CVS, I lead the charge in resolving diversebenefit plan inquiries by clients, developing new plans, enhancing existing ones, andperforming root cause analyses. With a keen eye for detail and a commitment toexcellence, I ensure outstanding client service through timeliness and accuracy. I takepride in leading operational meetings to provide weekly project progress updates,serving as the chief point of contact for stakeholders. My goal is to guarantee the on-schedule delivery of project milestones and seamless execution. A couple of mysuccesses in this position include: I spearheaded the optimization of benefit plans for clients via meticulous projectmanagement, involving comprehensive planning and flawless execution. I skillfully navigated project timelines, optimized resource allocation, and engagedstakeholders with finesse, driving exceptional project outcomes.RELEVANT SKILLS: Client Satisfaction, Client Retention, Precision, ProjectManagement, Goal Attainment
Education
Community College of Rhode Island
Associate of Arts (A.A.)
Southern New Hampshire University
Master of Business Administration (MBA)
University of Rhode Island
Bachelor of Arts (B.A.)
Skills
- Customer Retention
- Wireless
- Customer Experience
- Direct Sales
- Telecommunications
- Call Centers
- Cellular Communications
- Cold Calling
- Customer Satisfaction
- M2m
- Management
- Mobile Devices
- Sales
- Sales Management
- Sales Operations
- Sales Process
- Solution Selling
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