Yamilet Yami Diaz

About Yamilet Yami Diaz

I am an accomplished IT leader with over 20 years of experience—including 10+ years in executive leadership—driving organizational success through high-impact technology initiatives and operational excellence. My career is defined by a consistent ability to align complex IT strategies with core business goals to drive sustainable growth and cost-effective outcomes.Currently, as the Healthcare IT Strategy and Operations Director at Rackspace Technologies, I provide strategic leadership for service delivery and customer retention, ensuring that infrastructure solutions meet the rigorous demands of the healthcare sector.Core Areas of Impact- Executive Leadership: Served as Interim CTO for Broward Health, reporting directly to the COO to steer technical vision and restructure departmental roles for future-state readiness- Scale & Budget Management: Directed IT operations for a 4-hospital system, overseeing a combined $93M budget ($18M Capital /$75M Operational)- Digital Transformation: Orchestrated enterprise-wide migrations to Microsoft Azure and M365, modernizing legacy environments into high-availability, cloud-integrated architectures- Financial Stewardship: Delivered significant ROI, including a $3.8M cost reduction through VDI adoption and $379K in savings via strategic vendor negotiations- Global Team Building: Expert in selecting, developing, and evaluating high-performing technical teams across global and cross-functional environments.I am passionate about leveraging technology to enhance performance, scalability, and security while fostering a culture of continuous improvement.Key Expertise: IT Infrastructure Strategy • Cloud Migration • Cybersecurity • P&L Management • Disaster Recovery • HIPAA Compliance • M&A Integration • Vendor Management

Experience

1. Healthcare IT Strategy and Operations Director

   Rackspace Technology

   Feb 2025 — Present

   Strategic Service Delivery: Drive the overarching strategy for pre- and post-sales service delivery for global healthcare clients, ensuring technical solutions align with complex clinical requirements- Executive Relationship Management: Manage critical facets of customer retention (CRM) and define high-level contact strategies to resolve enterprise-level concerns- Operational Optimization: Analyze global service delivery processes and escalation procedures to identify value-add opportunities and performance improvements- Leadership & Governance: Direct personnel development and ensure strict adherence to international security policies and healthcare compliance standards.

Education

• Florida International University

  Psychology

  2004 — 2007

• Broward College

  Associate of Arts (AA), Computer/Information Technology Administration and Management

  2015 — 2016

• The Academy of South Florida

  A+, Network+, MCTS, Information Technology

  2009 — 2009

• Broward College

  Bachelor’s Degree, Computer/Information Technology Administration and Management

  2016 — 2017

Skills

• Budgets
• System Administration
• Financial Reporting
• Html
• Team Building
• Management
• Networking
• Leadership
• Photography
• Financial Analysis
• Information Technology
• Real Estate
• Microsoft Excel
• Budget
• Windows
• Forecasting
• Sql
• Training
• New Business Development
• Loving Life
• Microsoft Office
• Sales
• Project Management
• Customer Service
• Sales Management
• Access