Yameen Shaikh

About Yameen Shaikh

Working in a service desk profile and handling a team of 48 people over the past two years has been an enriching and transformative experience. As a Team Leader at Wipro Technologies, I have had the privilege of managing a diverse and dynamic team, ensuring the delivery of high-quality service to our clients. I run operations for EMEA region.**Service Desk Role:**In my role, I have been responsible for overseeing the day-to-day operations of the service desk, ensuring that all client queries and issues are resolved efficiently and effectively. This has involved not only providing technical support but also ensuring that our team adheres to the highest standards of customer service. The role has demanded a deep understanding of various technical issues, strong problem-solving skills, and the ability to stay calm under pressure.**Team Management:**Leading a team of 48 individuals has been both challenging and rewarding. I have focused on fostering a collaborative and supportive work environment where each team member feels valued and motivated. This has included regular team meetings, one-on-one coaching sessions, and continuous training to keep everyone updated on the latest technologies and best practices.**Key Responsibilities:**-Performance Management: Monitoring and evaluating the performance of team members, providing constructive feedback, and setting clear goals to ensure continuous improvement-Resource Allocation: Ensuring optimal resource allocation to meet client needs and manage workload effectively, even during peak times-Client Interaction: Acting as a point of contact for clients, addressing their concerns, and ensuring their satisfaction with our services-Problem Resolution: Leading the team in troubleshooting and resolving complex technical issues, often requiring innovative solutions and quick thinking.**Achievements:**- Successfully reduced the average response time for client queries by 30%- Implemented new training programs that improved overall team productivity by 20%- Fostered a team culture of collaboration and continuous learning, resulting in higher employee satisfaction and lower turnover rates.**Personal Growth:**This role has significantly contributed to my personal and professional growth. It has helped my leadership skills, enhanced my ability to manage stress, and improved my communication abilities. I have learned the importance of empathy and patience when dealing with both clients and team members, and I have developed a deeper appreciation for the value of teamwork.

Experience

1. Assistant Vice President

   Citi

   Feb 2026 — Present · Pune, IN

Education

• Modern Education Society's Ness Wadia College of Commerce, Pune

  Bachelor of Commerce, Economics

  2014