Yalonda Allen Storrs

About Yalonda Allen Storrs

I am a dedicated Client Services Professional offering demonstrated success leading teams in aligning client services with products and solutions that enhance the performance of diverse businesses. My leadership philosophy encompasses coaching teams to reach new heights and problem-solve with innovative solutions, fostering a culture of empowerment and continuous improvement. Highlighted qualifications include:* Dynamic Leadership Development: Adept leader with a track record of developing high-performing teams and participating in comprehensive leadership development programs, fostering a culture of continuous improvement* Strategic Account Management: Successfully manage diverse account portfolios while employing strategic account management techniques to cultivate strong client relationships and consistently meet and exceed client expectations* Client Retention Strategy: Skilled at developing and executing client retention strategies while applying a proactive approach to identify client needs, resulting in the successful preservation of key accounts and annual revenue growth Areas of Expertise:Leadership Development | Strategic Development | Performance & Reporting | Coaching & Training | Relationship Management | Professional Development | Professional Communication | KPI Tracking & Monitoring | Strategic Partnerships | Customer Success Strategy | Cross-Functional Collaboration | Account Management | Customer Retention Strategy | Resolution Management | Cross/Up-selling | Planning & Forecasting | Budget Alignment | Revenue Growth Strategy Systems & Technology: Microsoft 360 | Salesforce Lightning | Adobe Acrobat Pro | Pendo | Tableau | Zoom | Prezi Video | Streamlit | JIRA | ScheduleOnce

Experience

1. Associate Director of Sales

   Ramsey Solutions

   Nov 2024 — Present · Franklin, TN, US

   Restructured to lead a mixed sales team of high-performing acquisition and retention sales managers accountable for acquiring $1.6M in new business and collecting $9M in annual retention revenue from 400+ Mid-Size to Enterprise accounts for our B2B SaaS Financial Wellness benefit, SmartDollar.• Drove a 93% Retention rate in 2024 across our Mid-Enterprise sized accounts• Utilize effective coaching strategies to lead teams and consistently surpass key performance indicators (KPIs), including Renewal Revenue Rates, Win Rates, and Client and Prospect Call Show-up Rates, resulting in measurable team success• Engage with senior leaders through monthly budget review meetings, travel frequently to facilitate client-facing meetings, and lead weekly meetings with direct reports to address concerns and remove obstacles• Gather and build weekly forecast updates for Senior Leadership on how our acquisition team is trending towards hitting our monthly budgets and revenue goals for the department• Participate in weekly Sales Leaders meetings to discuss any blockers to the business and strategize actions to coursecorrect• Listen to team members calls weekly to identify areas of growth and coach sales managers on strategies to enhance their sales calls to drive increased results• Consistently join calls and traveling for in-person visits with our Sales Managers and our Top Accounts to maintain strong connections with these clients and identify areas of improvement that could drive the client to experience better results• Hire and onboard new Account and Relationship Managers as needed to meet the needs of the business.• Maintain a strong pulse on client satisfaction levels and desires to identify potential at risks to closing or retaining the business.• Coordinate with our team admin and rela;onship managers to schedule in-person client visits intended to drive deeper relationships with our Top Clients to increase YOY renewal rates

Education

• The University of Tennessee at Chattanooga

  BA: English: Rhetorical and Professional Writing; Minor: Business Administration, English and Business

• Trevecca Nazarene University

  Master of Business Administration - MBA, Project Management