Yalonda Harper
Director of Operations | Process Optimization | Driving Operational Success
- Role
- Director, Client Services at Gainwell Technologies
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Yalonda Harper
Operations people leader who drives profitability by reducing cost, improving customer…
Experience
Director, Client Services
Nov 2021 — Present
Directs day-to-day activities of client services utilization review product line, ensuring that the organization is managed and performing efficiently and effectively.• Establishes quantitative and qualitative metrics, guidelines, and standards by which the department’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.• Leads coordination and integration of efforts among clinical operations, application development, operations, and provider relations to produce smoother workflow and more cost-effective business processes.
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