Yajnesh A.
Always building something!
- Role
- Operations Manager at Gradvine
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Yajnesh A.
I graduated with a degree in \"what I call my passion\" from the city of traffic. What do I do - I help people make logical decisions in life(PS: I am just a part of the whole journey), quoting my founder on this.What have I learned till now - Process Improvement, Customer Success, and Account Management, I also did a little Business Development for the company.What do I want to -\"Scale and help as many businesses I can in my lifetime\"
Experience
Operations Manager
Feb 2024 — Present · Hyderabad, IN
Accumulated over 100+ Five-Star Google reviews for the company, showcasing exceptional customer satisfaction and ability to build relationships- Leading a team of 4, responsible for handling student application processes to universities abroad, ensuring seamless interactions with multiple stakeholders & editors over a customer life-cycle of 6-8 months on average- Redesigned the operations workflow [CRMs, WhatsApp Automation tools & Interakt], by creating a streamlined process leading to a decrease in the TAT from 2 days to 6 hours which led to an increase in the efficiency of the Account Manager’s, leading to an efficient application process (increase in overall CSAT leading to an increase in Google Reviews and Customer Testimonials across social media channels (Instagram and Linkedin)).
Education
Bharatiya Vidya Bhavan's
High School Diploma
2009 — 2018
Christ University, Bangalore
Bachelor of Business Administration - BBA, Finance and International Business
Avinash College of Commerce - India
High School Diploma, Business/Commerce, General
2018 — 2020
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