Yajas Chopra
Customer Lifecycle Manager, Team Lead @Extreme Networks
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WORK HISTORY
Customer Lifecycle Manager, Team Lead @Extreme Networks
US
Promoted to Customer Lifecycle Manager to expand focus from onboarding and adoption to identifying upsell opportunities and building pipeline across Extreme’s existing install base• Surfaced $11M+ in expansion opportunities during Customer Business Reviews by using 6sense and account activity to prioritize accounts and work with Account Executives on targeted customer discussions.• Partnered with executive stakeholders, including CIOs, IT Directors, and Network Engineers, to align platform adoption with business objectives, leading strategic account reviews and ongoing success planning. • Identified and engaged 50+ customers as candidates for adoption of Extreme’s AI solution, ExtremePlatform One, by analyzing account usage and following up with webinar attendees, helping customers understand fit, timing, and next steps for migrating
EDUCATION
Indiana University - Kelley School of Business
Master of Science - MS, Information Systems
Penn State Smeal College of Business
Bachelor's degree, Marketing
SKILLS
ABOUT YAJAS CHOPRA
Customer-centric professional with over 5 years in customer-facing roles, driving revenue growth and demonstrating value. Proven track record of using technology to improve internal processes, data-driven decision making, and cross-functional collaboration.
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