Yajas Chopra

About Yajas Chopra

Customer-centric professional with over 5 years in customer-facing roles, driving revenue growth and demonstrating value. Proven track record of using technology to improve internal processes, data-driven decision making, and cross-functional collaboration.

Experience

1. Customer Lifecycle Manager, Team Lead

   Extreme Networks

   Oct 2024 — Present · US

   Promoted to Customer Lifecycle Manager to expand focus from onboarding and adoption to identifying upsell opportunities and building pipeline across Extreme’s existing install base• Surfaced $11M+ in expansion opportunities during Customer Business Reviews by using 6sense and account activity to prioritize accounts and work with Account Executives on targeted customer discussions.• Partnered with executive stakeholders, including CIOs, IT Directors, and Network Engineers, to align platform adoption with business objectives, leading strategic account reviews and ongoing success planning. • Identified and engaged 50+ customers as candidates for adoption of Extreme’s AI solution, ExtremePlatform One, by analyzing account usage and following up with webinar attendees, helping customers understand fit, timing, and next steps for migrating

Education

• Indiana University - Kelley School of Business

  Master of Science - MS, Information Systems

• Penn State Smeal College of Business

  Bachelor's degree, Marketing

  2015 — 2019

Skills

• Microsoft Office
• Windows Movie Maker
• Communication
• Prezi
• Marketing
• Marketing Communications
• Public Speaking
• Cold Calling
• Customer Service
• Mentoring
• Sales Presentations
• Real Estate Marketing
• Social Networking
• Entrepreneurship
• Management
• Microsoft Powerpoint
• Negotiation
• Email Marketing
• Bilingual Communications
• Microsoft Word
• Project Management
• Online Marketing
• Social Media
• Event Planning
• Health Insurance
• Leadership
• Social Media Marketing
• Microsoft Excel
• Powerpoint