Yaimara Reid Hechavarria

About Yaimara Reid Hechavarria

I am looking to advance my career in the Information Technology field. I have nearly 5 years in the client and customer service field providing technical support. I am currently earning my Google IT Support certification through an organization called Merit America. My career goals are to become a Networking Specialist. Recently, I began looking for a new opportunity to gain more knowledge and experience in the IT field.I love to focus on delivering above expectations. I love to investigate client problems. I enjoy solving these problems with new technologies. I delight in the customer happiness experience. I approach all challenges positively. I construct harmoniously productive teams. My professional experience has taught me the following- Put the customer at the center -Excel at new projects with constraints-First seek information before decision making I am a good team builder-Helping teams win is my goal-Motivating others is my strength-I believe in listening actively to others - Adjusting to change, I find easy- I effortlessly correct and admit my errorsI educate, refine and improve continuously-I am currently pursuing the Google IT certificate-I am also completing various salesforce trailhead skills What sparked my interest in IT support is the fast pace of technology. New technologies require user support. I believe there is a void created. This is the need for IT support. Frequent IT-related frustrations fuel my desire. I want to help here.I am open to networking! Let us share thoughts! Let us share ideas! Please contact me. Thanks in advance.

Experience

1. Shift Supervisor

   Amazon

   Sep 2021 — Present · FL, US

   Troubleshoot customer service issues to ensure all situations are resolved well, resulting in an average high 93% compliance score. Identify and prioritize logistics needs causing poor on-time delivery metrics, and liaise with upper management for attaining efficient product distribution; this resulted in consistently positive feedback from end users. Provide technical support for malfunctioning devices and web pages including configuring settings and establishing connections to ensure consistent daily functionality of devices. Managed and trained new associates in technical and standard operating procedures catapulting the career advancement of over 40% of my staff. Developed reports that aligned with company requirements and standards.

Education

• University of Technology, Jamaica

  Bachelor of Business Administration (B.B.A.), Human , Human Resources Management and Services

  2006 — 2009

• Pathstream

  IT Sales Operation Certificate , Sales, Distribution, and Marketing Operations, General

• Merit America

  Google IT Support Professional Certificate, IT Support