Yahya Ahmad
Product Manager | Voice AI | API Integrations | Customer Servicing & Strategy
- Role
- Senior Associate Product Manager - Customer Servicing & Strategy at Capital One
- Location
- Springfield, VA, US
- LinkedIn followers
- 500 followers
About Yahya Ahmad
Capital One Technical Product Manager, delivering needs for customer-facing Product, specializing in Tech build and delivery, and data-backed decisions leveraging analysis on customer behavior.A highly determined Graduate of the McIntire School of Commerce with a double major in Economics and Commerce, with concentrations in Finance, and IT.
Experience
Senior Associate Product Manager - Customer Servicing & Strategy
Jan 2025 — Present · McLean, VA, US
Spearheaded the E2E launch of next-gen self-service capabilities on our Conversational AI platform, driving ~$30M in projected annual OPEX through feature delivery- Led post-migration CX monitoring and SQL-driven analysis to improve platform performance beyond legacy; identified and resolved gaps in GenAI-based NLU, improving customer task completion rates- Architected new IVR Orchestration Layer endpoints to create a dynamic micro service architecture resliant to failures and efficent to maintain- Collaborated with Tech leads and Business Analyst partners to manage backlogs and coordinate UATs, ensuring each feature met functional requirements and received stakeholder sign-off pre-launch- Managed the roadmap for self-service features across short and long-term horizons, prioritizing based on KPIs of customer task mitigation.
Education
University of Virginia
Economics
2019 — 2023
UVA McIntire School of Commerce
Bachelor of Commerce - BCom
2021 — 2023
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