Yahor Hancharenia
Telecommunications Technician @Beltelecom
Signup · Get unlimited contacts
WORK HISTORY
Telecommunications Technician @Beltelecom
Baranovichi, BY
Reduced average customer service time by applying telecommunications knowledge, troubleshooting techniques while maintaining high quality of service and rationalizing time and route allocation, increasing the number of customers served per day by 50%. Achieved 100% client satisfaction by paying close attention to detail and utilizing strong communication skills, as evidenced by positive feedback from clients and zero complaints. Identified and resolved a recurring issue with clients’ wireless networks and provided a comprehensive report to senior management. As a result, wireless network efficiency increased, complaints reduced by 50%, and the company’s budget saved. Successfully upgraded the video surveillance systems of multiple large companies by installing more than 100 cameras, leading to significantly improved security for clients.
EDUCATION
Belarusian State University of Informatics and Radioelectronics
Master's degree, Economics and Organisation of Production (Radio Electronics and Information Services)
ABOUT YAHOR HANCHARENIA
As a Telecommunications Technician at Beltelecom ( the largest provider of communication services in Belarus ), I have over 17 years of experience in providing high quality communication services on various platforms, such as fiber optic and xDSL lines, wireless networks, and video surveillance systems. I have a Master\'s degree in economics and organization of production in radio electronics and information services, verified by World Education Services, and 12 certificates in advanced telecommunication technologies and practices.My core competencies include troubleshooting, data transmission, customer service, and project implementation. I have reduced the average client service time by 50%, raised clients’ satisfaction to 100%, identified and fixed a systemic problem on wireless networks, and successfully implemented video surveillance upgrades. My mission is to be constantly at the center of innovation and to work with leading companies in the industry, while mastering advanced technologies. I am passionate about delivering the future of communication services and making them more accessible to customers.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.