Yagnesh L.

GenAI Product @ IDFC • Conversational AI | ESCP x IIM Bangalore ’25 (Dual Degree) • NIT Trichy ‘21

Role: Associate Product Manager at IDFC FIRST Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Sales & Business DevelopmentView LinkedIn profile

About Yagnesh L.

Hi there! ‍ I used to have a great life story here, but someone told me that…

Experience

Associate Product Manager
IDFC FIRST Bank
Jul 2025 — Present · Mumbai, IN
My role involves me working on the two sides of the same coin - An omni channel and omnipotent CX platform.One side has me crafting customer obsessed journeys that translate intent into Delight and the other side turns my technical gears to build the most observable LLM framework among any CX solution in the market.

Education

National Institute of Technology, Tiruchirappalli
B.Tech
2017 — 2021
ESCP Business School
Master in Management
2024 — 2025
Indian Institute of Management Bangalore
Master of Business Administration - MBA
2023 — 2025

Contact information

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Work email
•••••@idfcfirst.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

IDFC FIRST Bank

Banking · 53K employees · Founded 2015 · Mumbai, Maharashtra, India

**Never share your password, OTP, UPI Pin, CVV etc with anyone.** Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.

idfcfirst.bank.in

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About Yagnesh L.

Experience

Associate Product Manager

Education

National Institute of Technology, Tiruchirappalli

ESCP Business School

Indian Institute of Management Bangalore

Find verified contacts for anyone on LinkedIn