Yagnesh Damania
Sr Employee Navigator @CommonSpirit Health
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WORK HISTORY
Sr Employee Navigator @CommonSpirit Health
Phoenix, AZ, US
Employee Advocacy & Navigation: Provides expert, confidential support to employees and families for complex benefit utilization during critical life events (e.g, terminal illness, critical LOA).• Complex Issue Resolution: Acts as a single point of contact and liaison for intricate claims, benefit inquiries, and leave of absence issues between employees, carriers, and internal teams.• Benefit & LOA Expertise: Interprets detailed benefit/leave plan documents, conducts in-depth research, and applies professional knowledge to ensure proper utilization and compliance.• Customer Service Excellence: Delivers empathetic and effective communication in sensitive situations, building trust and gaining employee confidence while maintaining professionalism. Served as a go-to resource and mentor for a team of HR Navigators, providing expert guidance, process clarification, and empathetic support for challenging and sensitive cases.• Collaboration & Process Improvement: Partners with vendors, HR teams, and CoEs; manages data, performs quality audits, and contributes to process enhancements for improved service delivery.
EDUCATION
South Gujarat University
Bachelor of Commerce (BCom), Advance Accounting and Auditing, A
South Gujarat University
Master's degree, Human Resources Development
Veer Narmada University
Master's degree, Human Resources Development
St. Francis of Assisi Convent High School
High School, Commerce
SKILLS
ABOUT YAGNESH DAMANIA
Process Optimization (review and adjusting a Retention process, so as to optimize some specified set of parameter with the goals of minimum cost and maximizing efficiency with the greater output).• Proven leader and mentor, providing guidance and support to a team of 9 navigators on complex processes and challenging cases.• Consulting with Business Partner which helps oversight the review of business model and checking for inefficiencies or any gap in order to support internal Customer.• Strong support to Business Partner to achieve Company Vision.• Pursuing PHR Certification Course• SHRM Member• New Hire Process and Orientations• Administer HRIS Database, Attention to Detail• Corner Stone/Success Factor/Kronos/Taleo /PeopleSoft/ADP version 5/Virtual Edge• 7 years of Recruiting experience with Taleo, PeopleSoft, LinkedIn etc• Customer Care• Experience working with Multi State i.e. AZ, CA, TX, UT, NV and CO.
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