Yagnesh Acharya

About Yagnesh Acharya

I am a dedicated professional with a strong background in conversation AI, QA and chatbot development. With expertise in understanding client requirements and workflows, I have successfully collaborated with diverse stakeholders to conceptualize and design innovative chatbot solutions. My ability to transform user stories and epics into AS-IS and TO-BE flows has allowed me to build highly effective and efficient chatbot processes and interactions. As a skilled leader, I have led conversation AI teams and coordinated with stakeholders to deliver projects within tight deadlines and sprint goals. By conducting daily scrum meetings, I ensure transparent communication, address any blockers, and plan for future enhancements. Through my meticulous testing and creation of comprehensive test plans, I have consistently ensured the quality and performance of chatbots during both development and User Acceptance Testing (UAT) phases. An important aspect of my work has been analyzing chatbot performance using key performance indicators (KPIs) such as CSAT (Customer Satisfaction) and NPS (Net Promoter Score). By aligning the chatbot\'s performance with clients\' requirements and satisfaction, I have effectively demonstrated the value and impact of chatbot solutions. Furthermore, I continuously monitor chatbot traffic, providing stakeholders with relevant data that showcases the efficacy and success of implemented chatbots. Innovation and creativity are at the core of my approach to chatbot development. I have successfully created FAQ and Natural Language Understanding/Natural Language Processing (NLU/NLP) chatbots that cater to clients\' needs while incorporating cutting-edge technologies. Leveraging tools like Live Person, I enhance chatbot performance and achieve client goals by utilizing robust development and analytics capabilities. Another important aspect of my role is ensuring Software as a Service (SAAS) infrastructure readiness for both development and production environments. By optimizing system performance and availability, I contribute to the overall success of chatbot implementations. I am passionate about leveraging conversation AI to improve customer experiences, streamline workflows, and drive business growth. With a proven track record of delivering successful projects and exceeding client expectations, I am excited to continue pushing the boundaries of chatbot technology and contributing to organizations\' digital transformation journeys.

Experience

1. Project Manager

   Mphasis

   Jul 2025 — Present · Mumbai, IN

Education

• University of Mumbai

  Bachelor of Financial Management, Finance and Financial Management Services

  2010 — 2013

• University of Mumbai

  MCom, Business Administration and Management, General