Yafit Yosef
Customer Success Manager at Workiz
- Role
- Customer Success Manager at Workiz
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Yafit Yosef
Results-oriented Customer Success Manager with a proven track record in the SaaS…
Experience
Customer Success Manager
Sep 2021 — Present · US
Responsibility :Developed and nurtured strong relationships with a portfolio of strategic customers, acting as their trusted advisor and primary contact.Aligned with customers\' business objectives, offering guidance on how Workiz could support their goals.Engaged proactively with customers to understand their needs, identify improvement areas, and recommend solutions to enhance their experience.Collaborated with Onboarding, Product, and Support teams to address customer needs, resolve issues, and drive satisfaction.Identified and pursued upsell and expansion opportunities within existing accounts.Managed escalated customer issues, providing timely and effective resolutions while ensuring high customer satisfaction.Stayed updated on industry trends, best practices, and competitor activities to offer valuable insights and recommendations.Analyzed customer usage patterns to identify at-risk accounts and developed targeted retention plans.
Education
Bar-Ilan University
Bachelor's degree
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