Yadunandan Ramanna

Senior Technical Support Engineer @Vmware

Escalation engineer in ESXi/Virtual Machine Management and Core Networking Teams.\\\\n** Developed services using Python to automate tasks such as log analysis, packet captures and packet analysis.\\\\n** In-depth knowledge of networking protocols and troubleshooting tools - including pktcap, tcpdump, wireshark, netstat among others.\\\\n** Handled escalations, root cause analysis and optimized networking bottlenecks in virtualized environments of over 100 top accounts - including Airtel, Telstra and JP Morgan.\\\\n** Mentored over 25 new hires and trained them on VMware vSphere and Networking.\\\\n** Delivered technical deep dives to minimize time spent troubleshooting networking issues in VMware vSphere environments by about 30 minutes per case.\\\\n** Won four awards for handling escalations, mentoring peers and delivering technical deep dives on VMware vSphere and Networking.\\\\n** Oversaw creation of knowledge base articles, runbooks to troubleshoot virtualized networking, training labs for new hires and AI technical\\\\nsupport automation flows.\\\\n\\\\nSkill development:\\\\n** Certifications: VCIX 2021, VCAP Design 2020, VCAP Deploy 2021, CKA 2023.\\\\n** Python scripting/automation.\\\\n** Utilized concepts of Data Structures, Algorithms and OOPS to optimize networking scripts for better performance.\\\\n** Expertise in Unix command line, Bash shell, MS PowerShell, VMware PowerCLI.\\\\n** Deep understanding of Operating Systems - Linux/Unix, Networking - L1 through L3.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n