Yadu Arora
Head of Strategic Program Management Office Agm (Operations) @Adani Airport Holdings Ltd
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WORK HISTORY
Head of Strategic Program Management Office Agm (Operations) @Adani Airport Holdings Ltd
Mumbai, IN
Location: Mumbai AirportDevelopment & Execution of strategic plan to transform Mumbai Airport as a global hub for Airlines, delivering exceptional customer experience and creating industry leading infrastructure- Development and execution of 5-year strategic plan [20•••••29] involving a total capex of $ 900 Mn over the next 5 years. Plan’s focus is towards cost reduction, capacity enhancement and customer experience- Fast track planning & implementation of key terminal projects created 2 MPPA of O&D capacity & 5 MPPA of transfer capacity in 18 months in Terminal 2. This covered terminal entry, check-in, security hold and transfer areas leading to MCT reduction of 15-60 Minutes on all transfer cases, strengthening Mumbai Airports position as a global aviation hub airport- Additional Responsibilitieso Acting Head of Quality & Customer Experience [December 2023-Present]- Achieved ACI Level 5 Accreditation for Customer Experience [1st Airport in India and 3rd Airport in the world]- Moved up 23 places in Skytrax World Airport Ratings from 96 to 73- ASQ Score of 5/5 o Interim Head of Environment & Sustainability [May2023-December 2023]o Interim Head of Safety [May 2024-September 2024]
EDUCATION
Symbiosis Institute of Management Studies
Masters in Business Administration, Marketing & Finance
Bhilai Institute of Technology (BIT), Durg
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT YADU ARORA
Commercially driven aviation leader with 15+ years of global experience transforming airport operations, infrastructure, and customer experience. As Head of Strategic Program Management Office at Mumbai Airport, I spearheaded a $900M strategic plan, delivered industry-leading terminal upgrades, and led the airport to achieve the prestigious ACI Level 5 Customer Experience Accreditation—making it the first in India and third globally. My track record includes winning major concessions, driving digital innovation in fueling operations, and elevating Mumbai Airport’s global ranking by 23 places in the Skytrax World Airport Rankings. Passionate about unlocking long-term value through strategic planning, stakeholder impact, operational excellence and solving complex problems through data driven insights.
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