Yadira Treviño Pérez
Sr Spot Specialist @Uber
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WORK HISTORY
Sr Spot Specialist @Uber
Fostered collaboration across SPOT Sr Leadership, L&D, IT dept, SPOT QA, TLs, and Project Specialists to execute special project: SPOT Compliance Onboarding Revamp •Designed a comprehensive onboarding plan in collaboration with SPOT identity and L&D trainer to deliver a continuously improved nUber experience through each phase•Generated insights to project and program specialists via slack, email or trackers to support pilot project data reporting, account activation, BGC status, or business needs•Dedicating 80% of time in QA queues auditing agent reviews from Compliance production queues •Contributed an average of 10 hours a week towards projects that serve as Compliance and fraud filtering systems: Uber Health Taxi Fleet Background Checks, Fleet Onboarding, Taxi Appeals, Canada Documents•Generated QA insights offering a 24 hr SLA turn around time throughout nUber nesting periods in efforts to create feedback loops between TL >< agent shadow sessions for SPOT offering hands on agent coaching •Supported with SOP creation and process improvement recommendations, as needed across supporting projects that resulted in improved training, quicker SLAs, and project offshoring •Tracked my personal projects to meet weekly objectives while balancing priorities and proactively communicating to management AIs needed to meet goal •Representing co-lead to build and stand up a subcommittee team of 6 agents who support event programing and execution for all Los Ubers events hosted at the Phoenix Site•SPOT\'s first agent to represent as Global Los Ubers finance and analyst committee member developing standardization opportunities in the pillar: training videos onboarding vendors into systems, processing budget requests from concept to completion, and analyzing ERG member data for internal and external stakeholders
EDUCATION
Northern Arizona University
Bachelor of Applied Science - BASc, Interdisciplinary Studies | Computer Information Systems | Administration of Justice
Phoenix College
Associates of Arts - General Education | Associates of Science - Administration of Justice, Criminal Justice/Police Science
Arizona State University
Criminal Justice/Law Enforcement Administration
Alhambra High School
High School Diploma
ABOUT YADIRA TREVIÑO PÉREZ
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, data interpretation, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.Proficient in- Workday, Salesforce, Jira, Asana, CRM, Periscope, Bliss, Excel, Word, Slides, Survey, Google Site, Zendesk, NICE, LMS, StudentVUE, Canvas, Blackboard
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