Yadira Duarte-Carrasco
Support Analyst @Trustwave, A Levelblue Company
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WORK HISTORY
Support Analyst @Trustwave, A Levelblue Company
Chicago, IL, US
Customer Support via phone, chat, and email - Troubleshooting support- Analyzing compliance assessments- Resolve problems independently: understand and follow escalation procedures- Ability to work within a team environment - Worked with merchants to maintain and understand compliance requirements- Assisted in scheduling appointments and setting up reminder calls- Documented conflicts and resolution via internal ticketing to facilitate seamless internal and client- facing communication- Coached new associates on best practices for dealing with customers with advanced needs.
SKILLS
ABOUT YADIRA DUARTE-CARRASCO
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