Sunil Kumar

About Sunil Kumar

Senior Technology and Management Executive with an extraordinary record of success achieving revenue and profit gains, gaining cost savings, improving organizational productivity and performance. Travel Tech specialist with direct experience with OTA, strategic consulting and web development (Travel) & B2B / B2C payments. Talent for making rapid assessments of diverse situational challenges, developing and leading the resulting action plans. Strong leader bringing zeal to work with broad knowledge of diverse business practices.Specialties: • General / Operations Management• Web Travel Technologies• Digital & Social Media Management• B2B & Cross border payments (Airline & BSP)• End to end B2C payments and Fraud Management• Business Process & Strategy development. • Synergistic business tie-ups. • Quality & Productivity Improvement.• Team Building & Leadership. • Process integration & management.• API Integration with lead service providers

Experience

1. Vertical Head Web & Mobile Indigo Airlines Driving Digital Commerce & Customer Experience

   IndiGo (InterGlobe Aviation Ltd)

   Mar 2025 — Present · Gurugram, IN

   Leading IndiGo’s Web & Mobile business, overseeing both B2C and B2B applications that serve millions of travellers daily. My mandate is to transform IndiGo’s digital channels into a seamless, hyper-personalised, and revenue-driving ecosystem.Key Focus Areas- Orchestrating end-to-end digital strategy across web, mobile, and emerging direct platforms- Driving personalisation at scale, creating tailored journeys that boost engagement, loyalty, and revenue- Strengthening goIndiGo.in & app performance through speed, resilience, and flawless execution- Leading product, delivery, content and web analytics teams to ensure business-aligned outcomes- Building IndiGo’s digital platforms as a benchmark in global aviation e-commerce- Crafting AI led personalisation at scale – every user feels recognised, every journey feels effortless.Vision:To make IndiGo’s direct digital channels the most preferred travel companion for our customers – fast, intuitive, and always one step ahead of their needs.

Education

• Kurukshetra University

  Masters of Tourism Management, Services Marketing

  1997 — 1999

• Kurukshetra University

  BA, English (Honours)

  1994 — 1997

• Kurukshetra University

  Post graduate Diploma in Computer Application, Computers

  1999 — 2000

• IATA Training

  IATA Advanced Diploma, Aviation/Airway Management and Operations

  1998 — 1999

Skills

• Airlines
• International Sales
• Hospitality
• Vendor Management
• Travel Management
• Leisure
• Travel Technology
• Online Advertising
• Strategy
• E-Commerce
• Business Travel
• Distribution Strategies
• Cross-Platform Development
• Business Strategy
• Online Travel
• Management
• Driving Operational Excellence
• New Business Development
• Business Development
• Digital Marketing
• Hotels
• Operations Management
• Long-Term Customer Relationships
• Team Management
• Global Talent Acquisition
• Online Marketing
• Leadership
• Tourism