Ashish Yadav
Senior Technical Support Analyst
- Role
- Senior Technical Support Analyst at Tech Mahindra
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Ashish Yadav
I help customers resolve technical issues quickly, accurately, and with empathy. With…
Experience
Senior Technical Support Analyst
Jan 2024 — Present · Noida, IN
I am a Technical Support Executive working with Verizon on the payroll of Tech Mahindra, where I assist U.S-based customers in resolving issues related to internet, TV, and phone services by creating tickets. My role involves troubleshooting a wide range of network and hardware problems involving routers, extenders, ONTs, set-top boxes, phones, and Ethernet connectivity. I provide technical support using tools like TechSee for virtual video troubleshooting sessions and use diagnostic platforms to identify faults in components like ONT, FDT, FDH, and fiber drops. I assist customers with Wi-Fi setup, MoCA configurations, and resolving TCP/IP-related issues, DNS/DHCP errors, and network congestion. I also guide them through router settings, port forwarding, and device prioritization, ensuring a high rate of first-call resolution while enhancing overall customer experience.
Education
SHRI RAMSWAROOP MEMORIAL UNIVERSITY
Master of Computer Applications - MCA
Marine Engineering And Research Institute
B. Tech Marine Engineering
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