Yacouba Amadou Keita

Lbc Production Services Senior Deskside Analyst @Laurentian Bank Financial Group

Montréal, CA

IT Systems Administration: Ensure compliance with governance processes, policies, and industry best practices to maintain secure and efficient IT systems.Hardware and Software Procurement: Collaborate with business units, vendors, and stakeholders to assess hardware and software needs, enforce procurement policies, and ensure seamless logistics and customer satisfaction.Asset Management: Manage the full lifecycle of IT assets—deployment, inventory, patching, re-imaging, and recovery—while driving the transition to Modern Management solutions for greater efficiency.Inventory Management: Oversee the inventory of IT assets and accessories, strategically plan for future purchases, maintain accurate stock levels, and ensure timely delivery to meet operational requirements.Service Optimization: Actively gather and analyze customer feedback, implementing continuous improvements to enhance service quality and user satisfaction.Employee Lifecycle Support: Facilitate smooth employee onboarding and offboarding processes, ensuring all technology and access requirements are met in a timely manner.Technology Support: Provide comprehensive support for workplace technology, including managing local MDF/IDF, monitoring network performance, and troubleshooting server and hardware issues to ensure operational continuity.