Yacobe Lemma

General Manager Lll @Spirit Airlines

Managing A level Station with daily 20+ local and International flight. BWI, Baltimore/Washington International Thurgood Marshall Airport, Maryland. •Established a culture that promoted Guest loyalty by creating an environment of increased employee engagement. • Enforced policies and procedures ensuring optimal levels of safety. • Monitored and enforced the safety and compliance of Above and Below the wing station personnel. • Effectively communicated performance metrics to team members and developed communications documents. • Highly involved in Guest relations and closely monitored employee performance resulting in reducing complaints from DOT. • Exceeded targets for both Financial budget and operational performance through focus on, productivity and Guest service metrics. • Experience in a leadership role leading Ground Operations vendors and employees. • Ability to effectively manage multiple concurrent projects as assigned. • Strong critical thinking and problem-solving skills to meet Guest needs. • Ability to learn and adapt to new information and technology platforms. Achievement: High performing station BWI Marshall Airport Customer Service Council members since 2019.