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Yacob A.

Soc Associate @Daisy Group

Leeds, GB
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2022 — Present

Soc Associate @Daisy Group

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Leeds, GB

SKILLS

Project ManagementContact CentersSession Initiation Protocol (Sip)Unified Communications3rd Line SupportVendor ManagementPre-SalesSystem Center SuiteVirtual ServersManaged ServicesNetworkingIntegrationMobile DevicesStakeholder ManagementTeam LeadershipCustomer ExperienceTelecommunicationsCall CentersOutsourcingHyper-VTroubleshootingSystem DeploymentCrmItilProject DeliveryService DeliveryBusiness Analysis2nd LineChange ManagementTelephonyVmwareTeam ManagementVoice Over Ip (Voip)Management

ABOUT YACOB A.

Determined and focussed on delivering results and achieving my objectives. Driven and motivated by success.Started my career with Vodafone as a Provisions Support Consultant, then moved on to the role of an Escalations Support Consultant which was a team I helped to create and launch.I then joined the Vodafone Regional IT team on a journey to carve a career path in the world of Enterprise Class IT Infrastructure Engineering and Networking.In August 2016 I was promoted to another role within IT providing specialist and complex IT support for a key hub site in Leeds.In 2019 I joined the Daisy Group under DCS as a TechOps shift engineer and later in 2022 I moved into the SOC team where I am expanding on my broad knowledge and skills in the world of Cyber, Telecoms and IT.

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