Yacine Kherfallah
IT Technician Specialist @Prosomo Inc.
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WORK HISTORY
IT Technician Specialist @Prosomo Inc.
Ottawa, CA
Providing technical support.Ensuring the maintenance of computer systems, programs, applications, and software.Document the tasks performed;Carry out various tasks related to network management (creating user accounts, resetting passwords, assigning access and group memberships, implementing security rules, and creating OUs and GPOs);Adhere to priorities, deadlines, and follow-up requirements;Ensure the proper functioning of the email service, internal applications, and Microsoft network environment (Active Directory, DNS, DHCP);Manage data backups;Perform other related duties as required.
EDUCATION
BMGI center
Formation Microsoft ISA Server 2004, Informatique
Learneo Algérie
Certification cisco, Réseaux
BMGI center
Formation Microsoft server 2008 - 2008 R2, Informatique
CS2I Lorient
Master, Réseaux et sécurité des réseaux informatique
EFTG SUP
BTS, Informatique de gestion option système d'information
ESGI
Ingénieur d’Affaires en Informatique de Gestion, System d'information option réseau
ABOUT YACINE KHERFALLAH
IT Support Specialist & System/Network Administrator with 10+ years of hands-on experience in managing, securing, and optimizing IT infrastructures. Skilled in resolving technical incidents efficiently using ITSM and ticketing tools, while delivering structured and well-documented support.Technical Expertise- Windows Server administration & Microsoft 365 ecosystem (Exchange Online, Azure/Entra ID, Teams)- Network & Security: Stormshield, WatchGuard, VPN configuration, and endpoint protection- Virtualization solutions (VMware, ESXI, Hyper-V) and infrastructure monitoring tools like PRTG / ServiceNAV-Hardware & software installation, troubleshooting, and preventive maintenance- Veeam Backup and replication solutions.Strengths- Strong customer service orientation, combining technical expertise with clear communication and empathy- Proven ability to work under pressure, prioritize effectively, and contribute to continuous IT service improvement- Experience in training, after-sales support, and cross-team collaboration to ensure user satisfaction.Value added:Bridging technology and people: ensuring secure, reliable, and optimized IT environments that support business success.
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